You are now in the FileBank Client Web program home page. Click on the linked buttons on the top banner bar to move around and perform various functions within EDC WEB. If you require help with the program please contact FileBank or utilize the EDC Help program.
Please refrain from using the BACK/FORWARD buttons on your browser as doing so will terminate the session for security reasons.
You get an "UNAUTHORIZED USER" error even though you have used this service before.
This error is almost always caused by having CAPS LOCK turned on when you login. The login process is case sensitive and your login information must be entered just as it was given to you. If you do have upper case characters in you password or user id, they must be entered in upper case. Try to login again, making certain that the case you enter the information in is correct.
You are logged in to EDC WEB and now you are given a message "Session not Accessible", your session has timed-out and you must log back in.
Click on the "Open a new Session" link to go back to the login screen.
If you will be away from your computer for any length of time, we suggest that you log out from EDC WEB first. If your session is idle for more then 10 minutes, it will be terminated and you will have to log back in.
Users wishing to setup on RCweb or arrange a training session, please contact Damion Daley at ddaley@FileBank.ca.